Boarding Gate at Bedok Mall redefines travel retail by offering a comprehensive collection of high-quality luggage, travel accessories, and lifestyle products designed for the modern globetrotter. This specialized store brings together functionality and style, featuring renowned brands like Incase, Osprey, and Eagle Creek, ensuring travelers have access to durable, innovative solutions for every journey type.
The store's carefully curated selection spans from lightweight carry-ons perfect for business trips to robust adventure backpacks built for extensive explorations. Beyond luggage, Boarding Gate stocks an impressive range of travel essentials including organizers, security accessories, comfort items, and tech solutions that make traveling more enjoyable and efficient. Their product range caters to diverse travel styles, whether you're embarking on a luxury vacation, backpacking adventure, or frequent business travels.
What makes Boarding Gate exceptional is their understanding that great travel gear enhances every journey. The knowledgeable staff provides expert advice on selecting the right products based on individual travel patterns and destinations. With convenient payment options including Atome's buy-now-pay-later service, upgrading your travel gear becomes more accessible. Located at #B1-71/72, Boarding Gate serves as your gateway to better travel experiences, ensuring you're well-equipped for whatever adventures await around the world.
Visited this store at around 8:30 PM on 21st August. I wanted to buy a neck pillow and approached a Malay staff member with round spectacles, named Yasser, to inquire about a new one. He mentioned that there was no new one and all stock was displayed. Obviously, this sounds like bullshit. Who the heck puts ALL their pillow stock on display?
So, I ended up asking another Chinese staff member (didn't get his name), but he was incredibly helpful in getting me a new piece.
If not for this Chinese staff member, I would have given this place 0 stars for the poor and dishonest experience with people like Yasser.
To Boarding Gate: Please train your staff well. This guy could have caused me a wasted trip, time, money, and a night of poor sleep, as I needed a neck pillow post-jaw surgery.
Mohd Faiz
The Malay guy working there kept following and monitoring me while I was browsing. There were many other customers walking about, but he chose to follow me as though I was going to steal something. All because he judged me by my looks.
The products there are really good, with many brands and choices. But one star due to that guy's poor attitude.
Jian Lim
Visited this store at around 8:30 PM on 21st August. I wanted to buy a neck pillow and approached this Malay round specs guy called Yasser for a new pillow. He mentioned that there was no new one and all stock was displayed. Obviously, this sounds like bullshit! Who the heck puts ALL their pillow stock on display?
So, I ended up asking another Chinese guy (didn't get his name), but he was incredibly helpful to get me a new piece.
If not for this Chinese guy, I would have given this place 0 stars for a poor and dishonest experience with staff like Yasser.
To Boarding Gate, please train your staff well. This guy could have caused me a wasted trip, time, money, and a night of poor sleep, as I needed a neck pillow after jaw surgery.
Mohd Firdaus
The Malay guy working there kept following and monitoring me while I was browsing. There were many other customers walking about, but he chose to follow me as though I was going to steal something. All because he judged me by my looks. The products there are really good, with many brands and choices. But one star due to the poor attitude of that guy.
Positive Reviews
Angel Yew
Came here to inquire about luggage as I'm planning to splurge on one! Kasthuri shared with me all the luggage options that suit my needs! She is very professional and knowledgeable! Love the service and will definitely patronise this shop if she's there! Thank you for the great service! Really made my day with the good service. 😊
Leon Cheong
I got a Pacsafe bag online and thought that **its** security clip was not working. I brought it down to the Bedok Mall outlet to see if it **was** faulty. The **staff member** at the cash counter (sorry, **I** should have gotten your name) was very helpful in explaining to me how to lock and unlock the clip. No, it wasn't faulty. **I appreciate** your patience and helpfulness.
Siew Ling Lim
Nick was very efficient in helping me call another outlet at Paragon to reserve the new edition bag called "Bobby Edge" for me. I told him that I went to Bugis, where an Indian lady informed me that this design was old stock and no longer available. She checked the stock and told me Bedok had it in stock. When I made my way to Bedok, Nick served me and informed me that the bag design I wanted was actually a new design that hadn’t launched yet, but they had it at Paragon. He was very patient and helpful. Thank you, Nick. I will definitely come back again.
Annabel Yeo
Came here to inquire about luggage as I’m planning to splurge on one! Kasthuri shared with me all the luggage options that suit my needs. She is very professional and knowledgeable! Love the service and will definitely patronise this shop if she’s here. Thank you for the great service! The excellent service really made my day 😊.
Leonard Cheong
I got a Pacsafe bag online and thought that its security clip wasn't working. I brought it down to the Bedok Mall outlet to see if it was faulty. The male staff member at the cash counter (sorry, I should have gotten your name) was very helpful in explaining to me how to lock and unlock the clip. No, it wasn't faulty. I appreciate your patience and helpfulness.
Siew Ling Lim
Nick was very efficient in helping me call another outlet at Paragon to reserve the new-edition bag called 'Bobby Edge'. I told him that I went to Bugis, where an Indian lady informed me that this design was old stock and no longer available. She checked the stock and told me that I could go to Bedok, as they had it in stock. When I made my way to Bedok, Nick served me and informed me that the bag design I wanted was actually a new design that hadn’t launched yet, but they had it at Paragon. He was very patient and helpful. Thank you, Nick. I will definitely come back.
