Discover WOK HEY at Bedok Mall, a culinary destination that truly embodies the spirit of modern retail innovation. Much like the "retail miracle" concepts defining successful consumer experiences, WOK HEY offers an accessible and efficient approach to delicious meals.
Drawing parallels to the swift "seven-minute miracles" of Japanese efficiency that redefine service, WOK HEY delivers a fresh, dynamic dining option perfect for today's fast-paced lifestyle. This establishment stands as a testament to entrepreneurial success, making quality and convenience a priority. Experience an innovative take on your favourite flavours, prepared with speed and precision, reflecting the cutting-edge strategies that define successful ventures in the contemporary market. WOK HEY is poised to become your go-to for a quick, satisfying culinary journey right here at Bedok Mall.
I have ordered many times at this Wok Hey. This time, for the first time, I was disappointed because the fried rice I ordered, despite my request for "less oil," contained a lot of chili! I am allergic to chili, so I couldn't eat it! All other ingredients were correct, according to my order, but chili was added as an extra ingredient. I double-checked the receipt, but it didn't mention any chili. Please be more cautious with customer orders. Thank you.
Source: Google maps
Negative
Lukman
Curious, I tried it twice at two different locations.
Conclusion: The fried rice is underwhelming; it's greasy, bland, and doesn't taste like proper fried rice. Interesting concept, but the execution fails.
Source: Google maps
Negative
Gladys Goh
I was on my way home from work, very hungry and tired, so I decided to quickly order Egg Fried Rice (BEEF) from WOK HEY BEDOK MALL. After about 10 minutes, I collected my order because I was next in the queue. However, the cashier who took my order gave me the wrong item: spicy Udon noodles, which I don't eat. I just wasted $7.90 for nothing because I won't be eating this wrong item. I was expecting to eat the fried rice I ordered. Very disappointed and frustrated. Please provide better service. It was just one item, yet a mistake was still made. Check your customer's receipt before giving them the item, and please have presence of mind, my goodness.
Source: Google maps
Negative
Rebecca Carolina Nair
Kamil, one of your staff, was so rude. I approached him to see if my order was ready, and he aggressively told me, "Wait for a text to be sent." I was politely asking. How can one answer so rudely? When my food was ready, I approached him and showed him the text message. He rolled his eyes at me and forcefully put the food on the counter. Please do something; don't just spoil someone's day like that!
Source: Google maps
Negative
Lim Siew Chung
I placed an advance online order with Wok Hey for my lunch. The platform showed a 10-minute waiting time, so I confirmed the order. However, upon reaching the outlet after the stated time, my order was still not ready. Given the limited time for my meal break, if it had been more than the advertised 10-minute waiting time, I would not have confirmed the order and would have looked for other options. I was nearly late for my work. Wok Hey is always my comfort food, so I wrote to their support team regarding the accuracy of the online platform's advertised waiting time. Mina from the support team replied to my concern and promptly responded with an appropriate action. Well done, Mina, and I will continue to support Wok Hey!
