Step into Welcia at Bedok Mall, your trusted destination for a holistic approach to health and beauty. As a prominent retail arm of Welcia Holdings Co.
, Ltd., a renowned Japanese company, Welcia is dedicated to empowering customers with choices that promote a higher quality of life and healthy lifestyles.
Here, you'll discover an extensive array of pharmaceuticals and essential health preparations, meticulously selected to support your overall well-being. Beyond core health needs, Welcia offers an impressive collection of cosmetics, featuring a diverse range of skincare, makeup, and beauty solutions to help you look and feel your best. From everyday necessities to specialized wellness products, Welcia brings the expertise of a leading drug chain right to your doorstep. Experience the convenience and dedicated care that define Welcia, making it an indispensable part of your shopping experience at Bedok Mall.
I was served by the only cashier, an elderly woman, who was trying to be helpful but moving very slowly. She did not know how to scan some offer items correctly and had to get help from a colleague who was nearby. I had to pack my own items into the plastic bag. A queue had started to form. Another staff member walked past, ignoring the fact that she needed help, and went straight into the store. A younger male colleague came over, looking pissed at being called for help, and keyed in the codes quickly for ONE of the items. He refused to help her with the rest, then ignored HER and ME, the customer WHO HAD BEEN WAITING TO PAY, and started serving another customer. The elderly lady was helplessly waiting for him to show it to her again, WHILE I WAITED SOME MORE. He continued to ignore her and me, standing at the counter, just waiting to get my stuff and go. Needless to say, I walked out without the items because of the DISRESPECT I had to endure, just because your staff were not happy with each other. WELCIA, please train your staff properly. Elderly staff need more time to learn and be surrounded by patient colleagues. RETRAIN your other two male staff members. I believe the one who walked past without helping AT ALL was a manager. They SHOULD NOT TAKE THEIR DISPLEASURE with a needy colleague OUT ON A CUSTOMER.
Ann Ang
I was attended to by the only cashier, an elderly woman, who was trying to be helpful but moving very slowly. She did not know how to scan some offer items correctly and had to get help from a nearby colleague. I had to pack my own items into the plastic bag. A queue had started to form. Another staff member walked past, ignoring her need for help, and went straight into the store. A younger male colleague came over, looking pissed at being called for help, and quickly keyed in the codes for ONE of the items. He refused to help her with the rest, ignored HER and ME (the customer WHO HAD BEEN WAITING TO PAY), and then started serving another customer. The elderly lady was helplessly waiting for him to show her again, WHILE I WAITED SOME MORE. He continued to ignore her and the fact that I was standing at the counter, just waiting to get my stuff and go. Needless to say, I walked out without the items because of the DISRESPECT I had to endure, simply because your staff were not happy with each other. WELCIA, please train your staff properly. Elderly staff members need more time to learn and should be surrounded by patient colleagues. RETRAIN your other two male staff members. I believe the one who walked past without helping AT ALL was a manager. They SHOULD NOT TAKE THEIR DISPLEASURE with a needy colleague OUT ON A CUSTOMER.
Positive Reviews
Loong Yao Meng Tat
The staff's response was good. Thank you very much.
Zou
Was served by JENNIFER; she's very knowledgeable, patient, and approachable! The products here are cheap and not too expensive compared to those in Japan. Some of the products are more expensive in Japan and out of stock when I'm there. So glad to be able to buy them here!
Loong Yao Meng Toh
The staff's response was good. Thank you very much.
Zhuo
I was served by Jennifer. She's very knowledgeable, patient, and approachable! The products here are cheap and not too expensive compared to those in Japan. Some of the products are more expensive in Japan and out of stock when I'm there, so I'm glad to be able to buy them here.
