Subway

Paid a lot just to get small portions. Such a scam!

I went to this outlet to get their new item – beef and mushroom melts. Normally, I could choose my own vegetables, but the two staff members working there told me I could only remove existing vegetables, not add any. What? And the only vegetable I could choose was capsicum. How ridiculous is it that Subway doesn't allow customers to choose vegetables? And out of all the vegetables, you decide that capsicum is the one thing your target audience would want? How many food chains out there actually add capsicum to their sandwiches? The cheese, too: your staff was so insistent that I either take 1 scoop of mozzarella and a portion of sliced cheese, or 1 scoop of mozzarella without the sliced cheese, when I just wanted the mozzarella. And don't get me started on the sauce. I couldn't even choose the sauce I wanted; I could only pick ranch sauce. If you are not giving your customers the option to choose their vegetables and sauces, then add a disclaimer to your poster. Do not mislead them into the restaurant, only for them to face an unpleasant dining experience. I don't understand why your staff had to be so rigid about everything when the cost was about the same, and the options you normally give to your customers were forfeited because YOU decided your NEW seasonal item had to be so restrictive.

To whom it may concern, I am very pleased to inform you that your staff's service at your Bedok Mall, Singapore outlet (Unit 01-96) is excellent. The staff are super friendly, and it feels very refreshing to visit your store. Compared to the Harbourfront outlet, which had the worst service I've encountered (and which I previously emailed about), their staff needed to learn from your team how to treat customers in a friendly manner and not show attitude. I am a regular customer and always support your brand and buy your bread. Please ensure this high standard is maintained across your company. You deserve an award.

I have been a regular customer at the Subway Bedok outlet for years, but my patience with the morning shift staff has reached its limit. Their rude and unprofessional attitude is unacceptable. Every time I visit, they show impatience and frustration when repeating questions. This is often because they face away from customers while asking, making it difficult to hear them. The ordering process is a mess. Instead of taking orders step by step, they rush through questions before even taking the bread selection properly. This has been going on for years with absolutely no improvement. It is clear that no corrective action has been taken despite ongoing poor service. Subway needs to seriously review the morning staff's behavior and training because this level of customer service is unacceptable. On the other hand, the night shift staff is always polite and professional, which proves that proper service is possible—so why is the morning team still like this? Enough is enough.

I used to eat Subway! I visited the Bedok Mall branch today. I ordered an Energy Salad Bowl. One of the workers seemed inexperienced in making the salad; it looked like he didn't know what to put in it. After it was packed, I came home and ate it. He actually didn't include some vegetables, which was different from other times I've had the same salad and quite disappointing. The shop didn't have many customers, yet this type of mistake still happened. I was quite disappointed. I don't think I want to go to this branch again. The price was $10.50. It was a poor salad bowl for that price.