Samsung Experience Store

I used to own Samsung tablets and mobile phones with each new release, and I find the newer models do not last and have more problems, e.g., the S22 Ultra with green lines and poor reception. The worst is their after-sales service. After the warranty, expect to pay just for inspection and high prices for repairs or replacements. Their tablets are now useless after 2 years. It is now time to switch to another brand, but not Apple. Research shows OnePlus offers great value and comparable specs. Does anyone wish to share similar experiences?

Would like to thank Irene for assisting with the purchase even though she was not in store today. I was attended to by her colleagues, Shawn and his team. They were very friendly and helpful. Appreciate the help and friendly gestures. Thanks for the great customer service and experience I had today.

I had the pleasure of being served by Irene at the Samsung store in Bedok Mall, and she provided an exceptional customer service experience. From the moment I walked in, Irene greeted me with a warm and welcoming attitude. She was very attentive and took the time to listen carefully to my needs. I was looking at a few models, and Irene provided detailed explanations on the features, benefits, and differences between the options available. She also made sure to address all my questions without rushing, ensuring that I felt confident about my purchase decision. What impressed me most was her deep product knowledge and genuine willingness to help. She also made recommendations based on what would best suit my needs, rather than simply trying to sell me the most expensive option, which I really appreciated. Additionally, Irene’s patience and professionalism were evident throughout the process. She went above and beyond to make sure everything was set up correctly and that I was completely satisfied before leaving the store. It’s not often that you come across such dedicated and thoughtful service, and Irene definitely made my shopping experience at Samsung an enjoyable one. I highly recommend visiting the Bedok Mall Samsung store and asking for Irene—her expertise and outstanding customer care truly set her apart. Thank you again, Irene, for making my visit so pleasant!

My dad accidentally turned on the water lock function and was unable to turn it off after it was activated. When he brought it to the service center, the technician told him that the motherboard was spoiled. My question is clear and simple: "Are you saying that the motherboard is spoiled only after the water lock function is activated?" They replied that it's neither a software nor a hardware issue because the watch can be charged but cannot be turned on. So I asked, "How is it not a hardware issue? As mentioned, the buttons only got jammed AFTER the water lock function was turned on." They couldn't answer my question and just told me that this is what the technician at the store diagnosed, but if you want further evaluation, you have to pay $30. What kind of service is this? Why do I have to pay you money to answer my question? It seems like they just want to brush you off and not actually help you. This issue concerns a Samsung Watch 5, by the way. My family's old and current watches (Watch 4, 7, and 7 Ultra) are still working perfectly fine. It's ridiculous that not only can they not answer a simple question, but they still expect me to pay for it to be answered.

Hopeless. I’ve been a loyal Samsung customer for years, but this experience was a complete letdown. I ordered a phone listed as in stock directly from their online store, expecting reliable delivery. Not only did the phone never arrive, but there was no apology or meaningful service recovery. Their idea of compensation? A discount on a future purchase. Sorry, but why would I ever trust them again? Absolutely unacceptable. Zero stars if possible.