Yi Ann
Effective facial, but intense hard selling and questionable service standards. I have gotten the eyebrow shaping package twice and decided to give their facial a shot sometime last year. I got a package because I was genuinely impressed by Moon’s service. It was all okay until most of the outlet’s staff changed. A lady (I’m guessing was the manager because she was pretty cocky) walked in during my facial and made comments about how bad my skin was. She also always had an AirPod stuck in her ear when she was trying to talk me into changing my package to one for acne. Wendy was the beautician who did most of my facials, which also came with a lot of hard selling. Sometimes after the facial, I’d be trapped for 30 minutes listening to how amazing their products were or how great of a deal they were offering me. Then, before I would even say anything, she’d ask how I would be making payment. I understand it is part of their job to do sales, but I think knowing when to back off is quite important. My last two sessions were done by Faye, and I’m baffled by how different the experience was from when Wendy did it. Right from the beginning, cleansing was so much more thorough by Faye. Previously, I didn't receive a face and shoulder massage, and skincare was very carelessly done at the end. Maybe facials aren't her area of expertise, since she seems to be getting good reviews for Bojin massage. At least the last sessions were decent, but for a chain salon, their service is quite disappointing.