Official Xiaomi flagship offering cutting-edge smartphones, smart home devices, and innovative technology products with competitive pricing and expert support.
Services
Has in-store shopping In-store pick-up for online orders Offers delivery
Discover the pinnacle of smart living at the Xiaomi Authorized Store, nestled conveniently within Bedok Mall, Singapore. As a true testament to Xiaomi's global reach and innovation, this dedicated outlet offers a direct gateway to the brand's celebrated ecosystem. Backed by the robust supply chain of Xiaomi H.
K. Limited, a significant entity in international trade, you can be assured of finding 100% genuine and officially supported Xiaomi products. Step into a space designed for exploration, where you can experience firsthand the quality and cutting-edge technology that Xiaomi is renowned for.
The store presents a diverse array of innovative devices and solutions crafted to enhance every aspect of your modern lifestyle. This authorized destination provides an unparalleled opportunity to engage with the latest innovations, receive expert guidance, and make informed choices, ensuring you bring home authentic Xiaomi excellence. Immerse yourself in a world where technology seamlessly integrates into your daily routine, and elevate your everyday with Xiaomi's visionary offerings.
Went to this outlet to purchase a product, and the sales personnel (Chooi Yuen) exhibited a lacklustre attitude. Upon making payment, I told her I would be using PayWave and proceeded to make payment with my AMEX card. The transaction went through, but then she told me it was rejected. Puzzled, as I had received notification that the transaction was successful, I brought this up to her. She replied very rudely and gestured, saying: “The company rejects AMEX card payments, but the machine is provided by the bank, so it can accept any card!” She then gave me a VOID receipt for the transaction. In the first place, she never asked me what type of card I was using, and also didn’t inform me that the company doesn’t accept AMEX card payments! Basic customer service is to ask customers what type of card they are using for payment.
I had never encountered such HORRIBLE customer service, and ironically, the bad service attitude actually came from a Mi shop.
Ong Kean Kuan
Went to this outlet to purchase a product, and the sales personnel (Chooi Yuen) exhibited a lackluster attitude. Upon making payment, I told her I would be using PayWave and proceeded to pay with my AMEX card. The transaction went through, but then she told me it was rejected. Puzzled, as I had received a notification that the transaction was successful, I brought this up to her. She replied very rudely, gesturing: “The company rejects AMEX card payments, but the machine is provided by the bank so it can accept any card!” She then gave me a VOID receipt for the transaction. In the first place, she never asked me what type of card I was using and also didn't inform me that the company doesn't accept AMEX cards for payment! Basic customer service is to ask customers what type of card they are using for payment.
I have never encountered such HORRIBLE customer service, and ironically, this bad service attitude actually came from a Mi shop.
Positive Reviews
Elaine Monteiro
Thank you to Ms. Ng Yuan. She is very approachable and accommodating to all customers. Keep up the good work.
Gia Lim
I've visited this store multiple times, and have been particularly served by Yuan, a friendly and helpful staff member. She has taken the initiative to reserve out-of-stock items for me and notified me when stock arrived. Excellent service which is hard to come by.
Bee Lee
Ms. Yuen at the store was very helpful, which we appreciated very much. We bought a new phone, and she patiently and attentively helped us to transfer the information from the old phone, telling us step-by-step. Thank you, Ms. Yuen.
Elaine Neo
Pleasantly surprised with the helpful customer service received! Apparently, all three staff members were very helpful. My Mi weighing scale had some issues, and I lost the receipt. I went to the outlet and shared my situation with them. They searched and reprinted the receipt for me, making my Tuesday such a good one. Thanks for the great after-sales service support. :)
Elaine Pang
Thank you to Ms Ng Yuan. She is very approachable and accommodating to all customers. Keep up the good work.
Jia Lim
I have visited this store multiple times, and have been particularly served by Yuan, a friendly and helpful staff member. She has taken the initiative to reserve out-of-stock items for me and notified me when stock arrived. Excellent service, which is hard to come by.
Boon Lee
The store's Ms. Yuen was very helpful, which we appreciated very much. We bought a new phone, and she patiently and attentively helped us transfer the information from the old phone, telling us step by step. Thank you, Ms. Yuen.
Aileen Neo
Pleasantly surprised with the helpful customer service I received! Apparently, all three staff members were very helpful. My Mi weighing scale had some issues, and I lost the receipt. I went to the outlet and shared my situation with them. They searched for and reprinted the receipt for me, making my Tuesday such a good one. Thanks for the great after-sales service! :)
