There is a sign that says 'Wait to be seated'. Together with a couple in front of me, we waited for a good 10 minutes, and no one came to serve us, even though a few of your service staff walked past us numerous times. After 19 minutes, we decided to walk in and find seats ourselves. After we were seated, no one came to serve us either. So, we just ordered via the iPad. Even when they served me the tea, they did not realise that I did not have water. When one of the staff brought a couple to the table next to me, he immediately served them water and provided them a basket of utensils. When I tried to catch the attention of the serving staff for serviettes, he just ignored me. So, I got up to approach another staff member for help. When my waffle arrived, I informed the serving staff that I did not have any utensils, who commented that he was surprised I had not been given any.
The other disappointment was that I was served a waffle that was not whole. Please see photo.
Su-Ann Tan
5
Kho Chin and Kheng were most helpful, assisting with ordering and app downloads. Their service was very efficient, delivered with happy hearts and good attitudes, making the visit very refreshing. I will often come, and I'll need to see both of them attending, as they are as good as the food served and an asset to your company. They cheer up my day!
Lillian Hor
4
Service and food quality **have** improved since we last visited.
RKSC
5
2025: The staff were very efficient with the lunch crowd. Food was good as usual! Suggestion: Please use a normal plate for the burger; the wooden plank was so difficult to eat from.
2023: Fast and friendly auntie waitress. Typical Swensen's. Can't go wrong.
LiAnne Oh
3
I prefer the Swensen's at Bedok Mall, compared to the SingPost branch. The setup is more spacious. However, the servers can be rude (I provided this feedback to the Restaurant Manager). We only patronised the place with the Merdeka Generations' promo. Food is acceptable, and the promo makes it more reasonable.