What is the intention behind your company offering a complimentary birthday facial to its customers? While this gesture is appreciated, it seems counterproductive if the staff cannot handle such services with a positive and professional attitude simply because it is complimentary or commission-free.
My experience today with your staff member, Alice, was extremely disappointing. Her demeanor throughout the session made it clear that she was not happy or willing to perform the facial. She handled my face roughly and spoke in an unfriendly, dismissive tone.
For example, when applying the softener before extracting pimples, she rubbed it all over, including directly into my eyes, which caused pain and discomfort. This was very unprofessional. After the session, I pointed out that one of the pimples was not fully cleaned and might become infected. Her response was dismissive and unfriendly, saying, “Oh, it is. 是meh?” instead of trying to understand and assist with it. She also left white patches of unclean residue on my eye area.
If offering a free service results in poor treatment and leaves clients feeling upset, it may be better not to provide it at all. A bad experience during what should be a thoughtful gesture ends up reflecting poorly on your brand and leaves customers with a negative impression.
I hope this feedback is taken seriously and leads to an improvement in service quality and staff training.
Please also inform your Bedok manager and staff that there is no need to upsell any additional packages to me. I will complete the remainder of my existing package, but I do not intend to renew or continue after that.
Chiang Chin Wu
5
Selina at Spacio Bedok is really amazing! I work out a lot, so my muscles are usually tight and sore. Her Bojin really relaxed my muscles and improved my sleep after the treatment! I really recommend her.
Audra Tan
5
My therapist Venus is genuinely caring and attentive. Each time I visit, she listens carefully while I describe my issues: whether it's pain in my joints, legs, or shoulders, and she does her best to soothe the pain, reaching deep into the tendons and ligaments, not just the muscles. I truly appreciate her competent care. Cheers, Venus!
Aloysius De Souza
5
I had a fantastic massage session with Venus at Spacio TCM Wellness in Bedok. She was very professional, attentive, and skilled at targeting the right areas to release tension. The pressure was perfect, and she constantly made sure I was comfortable throughout the session. I left feeling refreshed, relaxed, and much lighter. Venus has a great touch and genuine care for her clients. Highly recommend her if you’re looking for a quality massage experience!
Bao Zhi
5
I recently experienced a body treatment session with therapist Lily at the Spacio Bedok branch and was extremely satisfied. Lily is highly professional and attentive. Throughout the entire session, she patiently understood my physical condition and customized a treatment plan based on my needs. Her massage techniques were precise, effectively targeting and relieving the muscle tightness and soreness that had accumulated over time.
Throughout the process, Lily maintained a gentle and caring attitude, which made me feel completely relaxed and at ease. After the treatment, I could clearly feel that my body was much lighter, and my fatigue was greatly alleviated. The environment was also clean and comfortable, making the overall experience excellent.
In addition, Lily’s solid professional knowledge and detailed explanations helped me gain a deeper understanding of body maintenance. Thanks to her patient recommendations, I decided to purchase a body treatment package to continue with systematic care and maintenance.
I am truly grateful for Lily’s dedication and professionalism. I will definitely return for future sessions and highly recommend her services to anyone looking for body therapy and relaxation!
Pia
1
What is the intention behind your company offering a complimentary birthday facial to its customers? While this gesture is appreciated, it seems counterproductive if the staff cannot handle such services with a positive and professional attitude simply because it is complimentary or commission-free.
My experience today with your staff member, Alice, was extremely disappointing. Her demeanor throughout the session made it clear that she was not happy or willing to perform the facial. She handled my face roughly and spoke in an unfriendly, dismissive tone.
For example, when applying the softener before extracting pimples, she rubbed it all over, including directly into my eyes, which caused pain and discomfort. This is very unprofessional. After the session, I pointed out that one of the pimples was not fully cleaned and might become infected. Her response was dismissive and unfriendly, saying, “Oh, it is. 是meh?” instead of trying to understand and address it. Additionally, she also left white patches of unclean residue around my eyes.
If offering a free service results in poor treatment and leaves clients feeling upset, it may be better not to provide it at all. A bad experience during what should be a thoughtful gesture ends up reflecting poorly on your brand and leaves customers with a negative impression.
I hope this feedback is taken seriously and leads to an improvement in service quality and staff training.
Please also inform your Bedok manager and staff that there is no need to upsell any additional packages to me. I will complete the remainder of my existing package, but I do not intend to renew or continue beyond that.
Chiang Chin Wu
5
Selina in Spacio Bedok is really amazing! I work out a lot, so my muscles are usually tight and sore. Her Bojin really relaxed my muscles, and improved my sleep after the treatment! I really recommend her.
Aubrey Tan
5
My therapist Venus is genuinely caring and attentive. Each time I visit, she listens carefully as I describe my issues—whether pain in my joints, legs, or shoulders, among others—and does her best to soothe the pain, working deep into the tendons and ligaments, not just the muscles. I truly appreciate her competent care. Cheers, Venus!
Louis Fernandez
5
I had a fantastic massage session with Venus at Spacio TCM Wellness Bedok. She was very professional, attentive, and skilled at targeting the right areas to release tension. The pressure was perfect, and she constantly made sure I was comfortable throughout the session. I left feeling refreshed, relaxed, and much lighter. Venus has a great touch and genuine care for her clients. I highly recommend her if you’re looking for a quality massage experience!
Bi Zi
5
I recently experienced a body treatment session with therapist Lily at Spacio Bedok branch and was extremely satisfied. Lily is highly professional and attentive. Throughout the entire session, she patiently listened to my concerns about my physical condition and customized a treatment plan based on my needs. Her massage techniques were precise, effectively targeting and relieving the muscle tightness and soreness that had accumulated over time.
Throughout the process, Lily maintained a gentle and caring attitude, which made me feel completely relaxed and at ease. After the treatment, I could clearly feel that my body was much lighter, and my fatigue was greatly alleviated. The environment was also clean and comfortable, making the overall experience excellent.
In addition, Lily’s solid professional knowledge and detailed explanations helped me gain a deeper understanding of body maintenance. Thanks to her patient recommendations, I decided to purchase a body treatment package to continue with systematic care and maintenance.
I am truly grateful for Lily’s dedication and professionalism. I will definitely return for future sessions and highly recommend her services to anyone looking for body therapy and relaxation!