OWNDAYS Bedok Mall

This will be the last time I ever get my glasses made at Owndays. The glasses were ordered on May 21. I told them I wasn't in a hurry, but I wanted to collect them when I returned from my trip. More than 10 days later, on June 1, I was at the outlet, and the glasses were still not ready, with no idea of when they would be ready. Notwithstanding that the lenses needed to be ordered, I think this is way too long a turnaround time for a pair of glasses, especially when they used to boast of glasses being ready in 30 minutes. I needed the glasses urgently, and I would be traveling again the next day. If I had known they would need such a long time, I would not have placed the order in the first place because it would have defeated the purpose. No apologies, nothing from the staff that serviced me. I paid over $300 for this kind of awful service.

Subject: Disappointing Customer Service Experience at Bedok Outlet I am writing to express my disappointment with the service my husband received at your Bedok outlet. When he collected his glasses, the staff simply handed them over in a closed case without any further assistance or checks. In contrast, when I received my glasses from your Suntec City outlet, the service was noticeably different—your staff was more attentive and thorough in ensuring a proper fit and comfort. This raises the question: Why is there a difference in service standards? Shouldn't all customers receive the same level of care, regardless of whether they are there for a new purchase or just a collection? We expected better consistency in customer service, and this experience has left us quite disappointed. I hope you can address this issue to ensure a more uniform and satisfactory experience for all customers. Looking forward to your response.

I would like to share some feedback regarding a recent eye check on June 13th, 2025. The staff member involved was a lady with colored hair. During the process, I was informed without any prior request on my part that a dye would be placed in my eyes and that it might drip through the nasal passage. When I asked for clarification, as this had not been part of my previous eye checks over the years, the staff member seemed triggered by my question and responded with a noticeably raised tone. She then mentioned that there was a scratch on my cornea, which I had not been informed about before the dye was administered. As a customer, I believe it is important to be clearly informed of any findings, such as a corneal scratch, before proceeding with any treatment. The lack of explanation beforehand and the abrupt tone of the response made the interaction uncomfortable. Although the staff member did apologize after I pointed out that her response felt rude, I believe that such interactions can affect the overall customer experience. I am concerned that other customers might also feel dissatisfied under similar circumstances. I hope that proper training in customer service and communication skills is considered to help improve future interactions with patients. Thank you for taking the time to consider this feedback.

This will be the last time I ever get my glasses made at Owndays. I ordered glasses on May 21. I told them I wasn't in a hurry, but I would like to collect them when I'm back from my trip. More than 10 days later, on June 1, I was at the outlet, and the glasses were still not ready, with no indication of when they would be ready. Even though the lenses needed to be ordered, I think this is way too long a turnaround time for a pair of glasses, especially when they used to boast of glasses being ready in 30 minutes. I needed the glasses urgently, and I would be traveling again the next day. If I had known they would need such a long time, I would not have placed the order in the first place because it defeats the purpose. No apologies, nothing from the staff who serviced me. I paid over $300 for this kind of awful service.

Subject: Disappointing Customer Service Experience at Bedok Outlet I am writing to express my disappointment with the service my husband received at your Bedok outlet. When he collected his glasses, the staff simply handed them over in a closed case, without offering any further assistance or checks. In contrast, when I got my glasses from your Suntec City outlet, the service was noticeably different—your staff was more attentive and thorough in ensuring a proper fit and comfort. This raises the question: Why is there a difference in service standards? Shouldn't all customers receive the same level of care, regardless of whether they are there for a new purchase or just a collection? We expected better consistency in customer service, and this experience has left us quite disappointed. I hope you can address this issue to ensure a more uniform and satisfactory experience for all customers. Looking forward to your response.

I would like to share some feedback regarding a recent experience during my eye check on the 13th June 2025. The staff member was a lady with coloured hair. During the process, I was informed, without any prior request on my part, that a dye would be placed in my eyes and that it might drip through the nasal passage. When I asked for clarification, as this had not been part of my previous eye checks over the years, the staff member seemed triggered by my question and responded with a noticeably raised tone. She then mentioned that there was a scratch on my cornea, which I had not been informed about before the dye was administered. As a customer, I believe it is important to be clearly informed of any findings, such as a corneal scratch, before proceeding with any treatment. The lack of explanation beforehand and the abrupt tone of the response made the interaction uncomfortable. Although the staff member did apologize after I pointed out that her response felt rude, I believe that such interactions can affect the overall customer experience. I am concerned that other customers might also feel dissatisfied under similar circumstances. I hope that proper training in customer service and communication skills can be considered to help improve future interactions with patients. Thank you for taking the time to consider this feedback.

This will be the last time I ever get my glasses made at Owndays. Glasses were ordered on May 21. I told them I wasn't in a hurry, but I wanted to collect them when I returned from my trip. More than 10 days later, on June 1, I was at the outlet, and the glasses were still not ready, with no indication of when they would be ready. Even though the lenses needed to be ordered, I believe this is far too long a turnaround time for a pair of glasses, especially since they used to boast about glasses being ready in 30 minutes. I needed the glasses urgently, as I was traveling again the next day. If I had known that they would need such a long time, I would not have placed the order in the first place, as it would defeat the purpose. No apologies or explanations were offered by the staff who serviced me. I paid over $300 for this awful service.

Subject: Disappointing Customer Service Experience at Bedok Outlet I am writing to express my disappointment with the service my husband received at your Bedok outlet. When he collected his glasses, the staff simply handed them over in a closed case without any further assistance or checks. In contrast, when I collected my glasses from your Suntec City outlet, the service was noticeably different—your staff was more attentive and thorough in ensuring a proper fit and comfort. This raises the question: Why is there a difference in service standards? Shouldn't all customers receive the same level of care, regardless of whether they are there for a new purchase or just a collection? We expected better consistency in customer service, and this experience has left us quite disappointed. I hope you can address this issue to ensure a more uniform and satisfactory experience for all customers. Looking forward to your response.

I would like to share some feedback regarding a recent experience during my eye check on June 13, 2025, involving a staff member with colored hair. During the process, I was informed without any prior request on my part that a dye would be placed in my eyes and that it might drip through the nasal passage. When I asked for clarification, as this had not been part of my previous eye checks over the years, the staff member seemed triggered by my question and responded with a noticeably raised tone. She then mentioned that there was a scratch on my cornea, which I had not been informed about before the dye was administered. As a customer, I believe it is important to be clearly informed of any findings, such as a corneal scratch, before proceeding with any treatment. The lack of explanation beforehand and the abrupt tone of the response made the interaction uncomfortable. Although the staff member did apologize after I pointed out that her response felt rude, I believe that such interactions can affect the overall customer experience. I am concerned that other customers might also feel dissatisfied under similar circumstances. I hope that proper training in customer service and communication skills can be considered to help improve future interactions with patients. Thank you for taking the time to consider this feedback.

This will be the last time I ever get my glasses made at Owndays. I ordered glasses on May 21. I told them I wasn't in a hurry, but I wanted to collect them when I returned from my trip. More than 10 days later, on June 1, I was at the outlet, and the glasses were still not ready, with no idea when they would be ready. Notwithstanding that the lenses needed to be ordered, I think this is way too long a turnaround time for a pair of glasses, especially when they used to boast that glasses were ready in 30 minutes. I needed the glasses urgently, and I would be traveling again the next day. If I had known they would need such a long time, I would not have placed the order in the first place because it would defeat the purpose. No apologies, nothing from the staff who serviced me. I paid over 300 for this awful service.

Subject: Disappointing Customer Service Experience at Bedok Outlet I am writing to express my disappointment with the service my husband received at your Bedok outlet. When he collected his glasses, the staff simply handed them over in a closed case, without any further assistance or checks. In contrast, when I got my glasses from your Suntec City outlet, the service was noticeably different—your staff was more attentive and thorough in ensuring a proper fit and comfort. This raises the question: Why is there a difference in service standards? Shouldn't all customers receive the same level of care, regardless of whether they are there for a new purchase or just a collection? We expected better consistency in customer service, and this experience has left us quite disappointed. I hope you can address this issue to ensure a more uniform and satisfactory experience for all customers. Looking forward to your response.

I would like to share some feedback regarding a recent experience during my eye check on 13th June 2025. The staff member involved was a lady with coloured hair. During the process, I was informed without any prior request on my part that a dye would be placed in my eyes and that it might drip through the nasal passage. When I asked for clarification, as this had not been part of my previous eye checks over the years, the staff member seemed triggered by my question and responded with a noticeably raised tone. She then mentioned that there was a scratch on my cornea, which I had not been informed about before the dye was administered. As a customer, I believe it is important to be clearly informed of any findings, such as a corneal scratch, before proceeding with any treatment. The lack of explanation beforehand and the abrupt tone of the response made the interaction uncomfortable. Although the staff member did apologize after I pointed out that her response felt rude, I believe that such interactions can affect the overall customer experience. I am concerned that other customers might also feel dissatisfied under similar circumstances. I hope that proper training in customer service and communication skills can be considered to help improve future interactions with patients. Thank you for taking the time to consider this feedback.

This will be the last time I ever get my glasses made at Owndays. Glasses ordered on May 21. I told them I wasn't in a hurry, but I would like to collect them when I'm back from my trip. More than 10 days later, on June 1, I was at the outlet, and the glasses were still not ready, with no indication of when they would be. Notwithstanding that the lenses needed to be ordered, I think this is way too long a turnaround time for a pair of glasses, especially when they used to boast of glasses being ready in 30 minutes. I needed the glasses urgently, and I would be traveling again the next day. If I had known they would need such a long time, I would not have placed the order in the first place because it defeats the purpose. No apologies, nothing from the staff who assisted me. I paid over $300 for this awful service.

Subject: Disappointing Customer Service Experience at Bedok Outlet I am writing to express my disappointment with the service my husband received at your Bedok outlet. When he collected his glasses, the staff simply handed them over in a closed case without any further assistance or checks. In contrast, when I collected my glasses from your Suntec City outlet, the service was noticeably different—your staff was more attentive and thorough in ensuring a proper fit and comfort. This raises the question: Why is there a difference in service standards? Shouldn't all customers receive the same level of care, regardless of whether they are there for a new purchase or just a collection? We expected better consistency in customer service, and this experience has left us quite disappointed. I hope you can address this issue to ensure a more uniform and satisfactory experience for all customers. Looking forward to your response.

I would like to share some feedback regarding a recent experience during my eye check on June 13, 2025. The staff member involved was a lady with colored hair. During the process, I was informed without any prior request on my part that a dye would be placed in my eyes and that it might drip through the nasal passage. When I asked for clarification, as this had not been part of my previous eye checks over the years, the staff member seemed triggered by my question and responded with a noticeably raised tone. She then mentioned that there was a scratch on my cornea, which I had not been informed about before the dye was administered. As a customer, I believe it is important to be clearly informed of any findings, such as a corneal scratch, before proceeding with any treatment. The lack of explanation beforehand and the abrupt tone of the response made the interaction uncomfortable. Although the staff member did apologize after I pointed out that her response felt rude, I believe that such interactions can affect the overall customer experience. I am concerned that other customers might also feel dissatisfied under similar circumstances. I hope that proper training in customer service and communication skills will be considered to help improve future interactions with patients. Thank you for taking the time to consider this feedback.