Wei Leong
Previously gave this outlet a 4/5-star rating, but I don't think I can anymore after my recent visits. Texture of pearls is generally okay, but it seems the staff are consistently missing steps in the preparation, leading to pearls that are generally tasteless — not just lacking taste, but completely tasteless. Felt like I was just chewing plain tapioca flour. Flavour of drinks I've ordered was poor too. Tea lacked flavour compared to other outlets. The iced chocolate/choc milk has been bland. Are they scooping one scoop less than what's required by the recipe? This outlet reveals one thing: the management of LiHO is lacking in QC, and it doesn't seem to be a priority. People are buying anyway, so why bother, right? Long queues still apply. - Rating is for this particular LiHo outlet only. There is bound to be a queue every time I patronise. Either it's really popular, or work is not done efficiently enough — I don't observe for long enough, so I wouldn't know. Generally, the staff here are quite effective. The drinks I've bought from this outlet are usually all right. Never particularly amazing, nor substandard. I can trust them to produce a reasonable cup of drink whenever I order. I mean this as a compliment, as the same cannot be said about all LiHo outlets. That said, the queue can be long and the wait longer. Come prepared to wait, or don't buy at all.