Discover a haven of delightful sips at Koi Thé, nestled conveniently within Bedok Mall. Renowned for their exquisite bubble tea creations, Koi Thé offers a refreshing escape and a perfect pick-me-up for any occasion.
Step in to experience the signature difference of their "golden bubbles" – perfectly chewy and incredibly soft, these tapioca pearls elevate every drink into a truly satisfying treat. While their cold beverages are always a crowd-pleaser, don't miss the unique sensation of their hot bubble tea. It’s a revelation, especially on a cooler day, offering a comforting warmth that truly soothes and invigorates. Many find that the texture of the golden bubbles in a hot drink is distinctively delightful, providing a cozy, heart-warming experience.
Whether you're seeking a classic milk tea, a fruity concoction, or a comforting hot beverage, Koi Thé at Bedok Mall promises quality ingredients and a meticulously crafted taste that will leave you wanting more. It’s the perfect spot to pause, refresh, and indulge in a moment of pure bliss.
The new cashier keyed the wrong order but still insisted I ordered incorrectly. As they kept showing the receipts they re-entered into the system, not the original order receipts, I saw my order receipt was thrown.
Source: Google maps
Negative
Melvin Lim
In this digital age, Koi fails to keep up with the competition. The app has terrible UI, and the redemption of rewards doesn't make sense. For example, why can't a user redeem the rewards in-app rather than being required to scan a QR code at the terminal (and the QR code is so hard to find!)
This is further accentuated by poor service and unhelpful staff, who are only keen on doing less work.
In the past, Koi was my go-to bubble tea store, but sadly, those good old times have come and gone.
Source: Google maps
Negative
Nicky
I love Koi so much. The drinks are TOP TIER. I get that sometimes the service can be bad, but overall, the drinks are AMAZING. If you are craving boba, I highly recommend Koi.
Source: Google maps
Positive
Nu Jia
The staff was just so rude. I'm a visitor to Singapore, and I can't understand every single word in Singlish. It's also my first time here, so I have no idea how to order KOI Thé in Singapore. I don't get why the staff was so upset with me. They were speaking Chinese and Singlish, so how was I supposed to understand that?
Source: Google maps
Negative
Ee Teck
Staff seemed uninterested in providing any service. Our drink was left sitting there for a long time, and they didn’t even bother updating the queue number or calling for the customer who ordered it, until we had to ask if the drink that had been left there was ours.
Also, hygiene leaves much to be desired — the tap tube has algae growing.
