Itacho's standard has dropped a lot, as has the portion size of their food. We also waited more than 40 minutes between the first and last dish to be served.
Only the sushi was good; other items like hotpot and udon were quite mediocre.
We came here for a birthday celebration, and upon enquiring with Manager Siew Theen, we were informed they were unable to provide a candle or write 'Happy Birthday' for a surprise. No alternative was proposed to make it a special visit. They were obviously not appreciative of customers selecting their restaurant for a celebration.
Steven Pang
3
Overall, food is average. Udon is a little bland, didn't have the strong bonito taste.
Rachael Hooi
1
I had super bad diarrhea and a tummy ache after having their promotional item. Also, the portion is super small for the price point. Order this at your own risk.
Chee Kok
5
I came here for lunch around 12:15 PM. The place was not crowded; there were lots of empty tables.
I placed my order at 12:24 PM, and the food was served at 12:48 PM. I'm not sure why it took so long, especially since the sushi had been sitting on the counter for over 10 minutes.
The food was actually quite good. I had the premium special set lunch, and it was good value for money.
The serving time could be improved.
Poh Lee Yang
5
Siew theen, thank you so much for your patience in helping my elderly parents with their smartphone to order the food. 😊
I appreciate your goodwill and caring service, especially since they are not good with IT technology. 😊
I hope the rest of the employees will follow your example and learn from you to smile and not show a negative attitude.
We enjoy our food. ❤️
Claudia Yuan
2
Itacho's standard has dropped a lot, as has the portion size of their food. We waited more than 40 minutes between the first and last dishes to be served.
Only the sushi was good; other items, like the hotpot and udon, were extremely mediocre.
We came here for a birthday celebration, and when we enquired with Manager Siew Theen, they were unable to provide a candle or write 'Happy Birthday' for a surprise. No counter-proposal was offered regarding what could be done to make it a special visit. They were obviously not appreciative of customers selecting their restaurant for a celebration.
Steven Pang
3
Overall, food is average. Udon is a little bland, didn't have the strong bonito taste.
Rachel Oh
1
I had severe diarrhea and a tummy ache after having their promotional item. Also, the portion is very small for the price point. Order this at your own risk.
Chee Keat
5
Came here for lunch around 12:15 PM. The place was not crowded. There were lots of empty tables.
I placed my order at 12:24 PM, and the food was served at 12:48 PM. I'm not sure why it took so long, as the sushi had been sitting on the counter for over 10 minutes.
The food was actually quite good. I had the premium special set lunch, which was good value for money.
The serving time could be improved.
Baoli Yeo
5
Siew Theen, thank you so much for your patience in helping my elderly parents order food using their smartphone. 😊
I appreciate your goodwill and caring service, especially since they are not good with IT technology. 😊
I hope other employees will follow your example and learn from you how to smile and not show attitude.
We enjoyed our food. ❤️